1. What are your business hours?
Monday to Friday: 9:00 am to 6:00 pm (CST)
2. What are the payment methods?
We accept all major credit cards: Visa, MasterCard, Discover, American Express and PayPal.
Please note: We currently do not accept gift cards. These transactions will be rejected and will remain in your account with the specified transaction amount. This reservation is usually released on its own within 5 to 7 working days, depending on the issuing credit card company.
3. Is my credit card and personal information safe using your website?
4. How long does it take to ship the order?
We strive to ship your order as soon as possible. If you place an order before 3pm Eastern Standard Time, most orders will be processed and shipped on the same day. In some cases, it may take 1 to 3 business days or more to process your order before it can be shipped. Some reasons for the delay in order shipping are: incorrect or incomplete shipping or billing information, your shipping address is a post office box, other documents are needed to verify your order, or our current products are out of stock. If we are out of stock, we will notify you by phone or email as soon as possible. If you provide the actual street address, we can only ship to the post office box. Orders received after 3pm from Friday to Sunday will be processed on the following Monday.
*The delivery time is calculated in working days. Shipping time is not counted on weekends.
**The delivery time of economic transportation and AOL SurePost is not guaranteed. They are only estimated time of arrival. In order to guarantee the delivery time, you must choose economical land transportation service or higher service.
5. What holidays are observed and will this affect the transportation of packages?
Our closed holidays are Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. Orders made in these days will be processed on the next business day. In addition, on Christmas Eve and New Year's Eve, order delivery may be delayed. Our main carrier, Economy Transport, and US Special Line, will only transport next-day air and next-day air parcels. All other service types will be postponed to the next business day.
6. How to track my order?
Once we ship, you will receive our shipping confirmation email with a link to retrieve your tracking number. In addition, you can always log in to your Getacos.com account, find your order and track it from there. The tracking number will be linked to the carrier's website where you can track the goods. This gives you great insight into the status of the cargo and many other options, including controlling when and where the package is delivered.
7. What is your return and exchange policy?
Within 30 days from the date of your initial order, you can return or exchange a refund for all or part of the order, deducting shipping costs. We will check the condition of all returned/exchanged products. According to our review of the return/exchange situation, a purchase fee of 10%-50% of the purchase price may be charged. Please fill out the RMA form found in the Getacos.com account information center. The customer must ship the returned/exchanged goods to us within two weeks from the date of RMA approval. After that, RMA is invalid.
The customer is solely responsible for the return shipping costs to and from Getacos.com-we will accept any shipping method, but to ensure that we receive your package, a tracking number is required. After receiving your return, the refund or exchange will be processed within 3-5 working days. Keep in mind that if you receive a refund, it may take more time to post to your account, depending on the issuing bank. The refund will be issued to the same credit card used for the original purchase. Shipping and handling fees are not refundable.
We do not accept returns that have been used. Due to the personal nature of hair care products, we must comply with strict policies regarding the return of hair care products. All items sent to us for return or exchange must be in "new condition". This means that the product must be in a sealed and unmodified packaging and include all labels or labels.
Defective products can only be replaced with identical products. Discount or coupon codes cannot be used on the exchange.
8. Can I cancel or change the order?
If you want to cancel or change your order, please contact us immediately via email at [email protected]. We will do our best to meet your requirements. However, the items shipped cannot be cancelled or changed. Rejected packages will be returned to the ordered merchandise minus shipping and handling costs.
9. I did not receive my email, what should I do?
They may be located in your SPAM folder. To ensure that you can receive our emails correctly and avoid spam filtering on them, please add our email address: [email protected] in your address book.
10. Do you offer discounts?
Yes, we usually offer promotional discounts in the form of coupon codes. Promotional discounts will be displayed on our website, emailed to Getacos.com account holders, or can be found on websites such as Getacos.com.
**We cannot guarantee the accuracy of coupons found on other sites. If you are a beautician, we also offer discounts. Please refer to our beautician page for the correct steps.
Discount and coupon codes are not allowed on the exchange.
11. How to check the orders that have been placed?
You can check the order in many ways. First, you can always log in to your Getacos.com account to check the status of your order. Alternatively, you can contact us via email at [email protected]getacos.com.
12. Can I find you on social media?
Yes! We want you to "like us" or "follow us" on Instagram, Facebook, YouTube, Twitter and Pinterest. We provide special promotions and updates through these social media channels.
13. This package does not seem to come from Getacos.com. Where did this come from
Sometimes, we ship items directly from the manufacturer. We do this to expedite your order.